Eshi Resorts strives to offer an exceptional experience to all guests. Our refund policy is designed to be fair and transparent:
- Eligibility: Refunds are considered based on the nature of the request and are subject to the
terms of the booking agreement.
- Process: Refund requests must be submitted in writing / email before 15 days of your
scheduled check-in date. Requests submitted after this period may not be eligible for a
refund.
- Conditions: Refunds may be reduced by applicable service fees or any charges incurred
during processing.
- Timeline: Approved refunds are typically processed within 7 business days.